Privacy Policy

Last updated: 18 September 2026

Identity and Role of the Data Controller

velvetcueix acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our Course A show production resource focused on soft visual cues covering lighting timing camera cues audio preparation and smooth workflows for live programs. Our registered address is First Floor, Windmill House, 127-128 Windmill Street, Gravesend, Kent DA12 1BL, United Kingdom and we can be contacted at [email protected].

Scope of This Notice

This privacy notice applies to all visitors and users of the website operated by velvetcueix who are located in the United Kingdom. It explains how we collect use store and share personal data when you browse our site submit enquiries or engage with our commercial services. It does not cover third party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data directly from you when you use the contact form or interact with site features. This includes your name email address and any message content you provide. We may also collect technical data such as IP address browser type device information and usage statistics through server logs and analytics tools. No data is obtained from third party sources without your knowledge.

Purposes of Processing and Legal Bases

We process personal data for several purposes each with its own legal basis under UK GDPR. First to respond to enquiries submitted via the contact form the legal basis is legitimate interest in providing customer service. Second to operate and improve the website the legal basis is legitimate interest. Third for essential security and fraud prevention the legal basis is legal obligation. Fourth where you have given consent for marketing communications the legal basis is consent. We do not process data for any purpose incompatible with these stated aims.

Requirement to Provide Data and Consequences

Providing certain personal data is necessary to use the contact form and receive responses from us. If you choose not to supply required information such as an email address we will be unable to process your enquiry or deliver the requested service. Technical data is collected automatically and you cannot opt out of basic server logging while using the site.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance site functionality and gather usage statistics. Details of the specific cookies employed their purposes and your options for managing preferences are set out in our separate Cookie Policy which is accessible via the site wide cookie banner.

Processors Recipients and Disclosures

We engage trusted service providers to host the website process contact forms and maintain analytics. These processors act under our instructions and are bound by data processing agreements. Personal data may be disclosed where required by law to regulatory authorities or in connection with legal proceedings. We do not sell personal data to third parties for marketing purposes.

International Transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government or adequacy regulations to ensure an equivalent level of protection.

Retention Periods

Contact form data is retained for a maximum of two years after the last interaction to allow follow up and record keeping. Technical logs are kept for twelve months for security and diagnostic purposes. Data is deleted or anonymised once the retention period expires unless a longer period is required by law.

Security and Data Minimisation

We implement appropriate technical and organisational measures including encryption access controls and regular security reviews to protect personal data against unauthorised access alteration or loss. We collect only the minimum data necessary for each processing purpose and conduct periodic reviews to avoid excessive retention.

Data Subject Rights

Under UK GDPR you have the right to access your personal data request rectification or erasure restrict or object to processing and obtain a copy of your data in a portable format. To exercise any of these rights please contact us at [email protected] providing sufficient information to verify your identity.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent you may withdraw that consent at any time by contacting [email protected]. You also have the right to object to direct marketing and any profiling activities at any time without charge.

Right to Complain to the Supervisory Authority

If you are dissatisfied with how we handle your personal data you have the right to lodge a complaint with the Information Commissioner Office the UK supervisory authority. Contact details and guidance are available on the ICO website.

Children and Age Restrictions

Our website and services are not directed at children under the age of eighteen. We do not knowingly collect personal data from individuals below this age. If we become aware that data has been collected from a child without verified parental consent we will delete it promptly.

Automated Decision Making and Profiling

We do not engage in automated decision making including profiling that produces legal or similarly significant effects on individuals. Any analytics used are for internal improvement only and do not result in automated decisions affecting users.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law or our practices. The effective date of the current version is shown at the top of the page. Continued use of the website after an update constitutes acceptance of the revised policy.